"The colours worked really well for me and also the layout. Like the review of right and wrong answers. Found it very useful. Exceptional and supportive customer service. Login was very easy. Feel like I have a much better understanding. Thanks."
"One of the easiest to use elearning facilities i have used, well laid out and simple to do. Also i like the fact you can go back to your training upon completion in case you need to further read up kn anything. Thank you."
"It took some time to load when answering some questions at the end of each unit for me, I think there should be a few more questions to answer at the end of each unit. Very easy to log in, all emails have been clear. I felt the online training was very easy maybe course/unit content could be a bit longer for each section."
"The layout has a professional appearance and is easy to navigate. The images contribute to the learning procedure and make it enjoyable. Very easy to navigate, any technical terms have been broken down, which is very useful. I personally found this learning structure very appealing to work with and the quiz questions etc easy to work with too.The support system is easy to use and I always received a prompt and informative reply. Brilliant service, professional and friendly."
"Easy on the eye, easy to follow instructions. No problems with speed. Very easy to navigate, perfectly easy to understand. No issues as any abbreviation or technical words were explained. No issues, nothing to improve. Did not contact any support team so unable to comment on that."
"No problems encountered, very easy to use. Didn’t come across anything that I didn’t understand. From an complete beginners point of view it made things a lot easier to understand, I would’ve liked to be able to go back and double check the answer. I found doing these courses made everything in the staff handbook make sense."
"The Lay out is Very Good. No Speed Problems Noted. I Found it Very Easy To Navigate The Website. I Found the Written Language Very Good. I found all Technical Language OK. I Found The Course Delivery Very Good. I Found The Learning Content Very Good. No need To Improve. All Works OK. Very Good Service. I Found It Easy To Log In. Well Covered the Subjects. I Enjoyed The Training and learnt many new Points. Peter W."
"Enjoyed the online training, had time to do it in my own time and also take in what I was reading without distraction. Well laid-out and works well, happy with the structure and content. Customer service was polite and swift. thank you."
"Excellent, well accessible, very good to understand, very straight forward. No difficulties yet, you cant improve it any better, its perfect. I enjoy the online training as whenever I need to look back on information I can always go back and read it again."
"I used Google Chrome it's quick and more reliable. You may consider including definitions of some medical terms to make it easy for understanding. Its very efficient. Generally its well structured system and very easy to navigate through the contents."
"Happy with courses helped with personal development! Nice looking images with colour, very quick to load, very easy to use. Easy to read and follow, well structured although I noticed a spelling error."
"Very good easy to use. Very fast did not slow down. Easy to understand, the language fine I can understand it. Support team is good. Had a few problems at the beginning finding the login, all good now."
"Its simple, easy to use and clear to understand. I'm happy with the way this is designed. My username and password didn't work and the support team got back to me within half an hour which was great! but its easy to log in now."
"Very user friendly. Bright and refreshing. Not experienced any speed problems, always very responsive. Simple to navigate. Layout is very easy on the eye. not too much information together it is evenly spaced out and easier to read. Personally I like it as it is. Now that I am familiar with it."
"Easy to use and navigate, good layout. No speed problems, it's reliable and consistent thus far. have understood all of the language used throughout the training. If anything, could do with more questions to test knowledge. As an experienced staff member training new staff, I would be happier knowing they had already been asked more questions to check what they have learnt. All easy to read and understand."
"Exceptional customer service. I do value your efforts, the pages are well labelled but sometimes not so easy to understand. No problems with course delivery that I know of, all was OK. I learned a lot from here. Keep up the good work."
"Good explaining of things, it was all explained in an easy manner. I found the layout and content very good. Was very easy to login every-time. The training I have received as been enjoyable and interesting, I have learnt a lot of things I didn't know or things we take for granted."
"Fantastic design, easy to understand content. High speed with no delays throughout navigation, going back and returning to check some content helps me learn. Structured well with a clear method, course contents are clear and understandable. Fantastic training delivery; layout and contents set up in a professional manner."
"The training platform was informative and easy to understand and was easy to find. There were no slow downs, I followed each page and gave me time to divulge the information. I found the website by searching. This was easy to follow and not complicated by larger words, it's good to learn some of the technical language, the jargon was minimised and easy to follow. Regarding layout, create two page sections with equal heights regardless of their content sizes. The questions were very easy to follow recurring patterns from previous dialects. Always there is room to improve by listening more to guidelines put in place for care workers to follow in working practice. Everyone was friendly and helpful. Login could not be easier, no problem just your name and password. Effective training can lead to lead to increased compliance with regulations and it could lead to a happier workforce, following guidelines of care marks policies brings good working practice and expert care for a person, being honest and taking in what we learn makes a credible understanding between the client, care worker, field care supervisor and care mark."
"We have worked with the online training support team over the last 4 years and have found them an excellent team to work with. Their support of learners is second to none and they strive to always go that extra mile in meeting our needs as a National and International Social Care Provider. Their approach has always been consistent and quality is never compromised. Social care is an ever evolving and changing world and the online training support team have used a team centred approach with us to meet national regulatory and training requirements ensuring our compliance and empowering us to manage our online training account."
"I think everything with the course is correct, straight forward and how it should be. It gets straight to the point, but still covers everything you need to learn. I have enjoyed my training and have become more aware of things from reading certain parts of the course :)"
"Colour everything is look good. The speed is fast not having any delay. Move smoothly with navigation. The layout is, simple and easy to understand. Most of language and grammar is understand. I understood the word meanings. I've learned a lot of training information and how to use. Good customer service, clear to understand. No trouble with login, fast and simple."
"No complaints, easy to orientate and access information. Very fast, no delay what so ever. Plain and simple navigation. Content understandable with straight forward layout. All relevant for my required training. Extremely easy overall."
"Very good and informative easy to follow and understand. Speed issues only once or twice but think that may have been something to do with my own lap top. Easily to move around and accessible. Very easy to understand and structure was easy to follow. No jargon. May be make it easy to get to relevant pages instead of going through the whole section just to answer the test questions? Quiz questions were very good, just be able to get to the quiz questions easily. Very easy to start and all easily understood. Interesting especially for me as I'm very new to some of these items."
"The lay out is simple, images appropriate, and branding distinct. Speed is consistent. Navigation is easy. I am happy with the structural outlook of the page. I find the languages adequate. I find it easy to understand most if not all terms. There is a bit of repetition especially in Manual Handling section. The learning verifications are concise. Logging in was quite easy. Content is wholesome."
"Questions could be better and opportunity to be redirected to any particular page where a question was got wrong to re-read immediately would have been helpful. Some questions were confusing and some of the questions I got wrong I didn't feel were wrong but were not the answer you were looking for which was frustrating as it was a bit ambiguous in places. Frustrating that it I have to login every time!"
"The colour is good for me, how does it effect those that may be colour blind? Google displayed it on request. No problem with navigation or speed. I would prefer better definition between each section. No problem with login."
"We hadn't done online courses before so I was apprehensive, however I now feel positive as they were easily accessible, I enjoyed doing these and liked the layout. I thought the content was very thorough and found the courses easy to follow."
"The personal service from your support team is excellent. It was very exceptional, clear and polite which is what you need to hear and see from someone who is starting to train to be a career as it's a good role model to look up to."
"Speedy, it works well. No problems with navigation, I like the layout. I think you have done pretty well with course delivery, I don't know how it could be better. Customer service was very nice and no problems with login at the moment."
"There were no slow downs. Think it is a good decision that the trainee can go back during the questions for more prompting so enable them to get a batter passing grade. I think the training is great and like I said before going through reading content then going to questions straight after."
"I thought overall the course was very good and informative. Looks good, all good and steady throughout. I found after a test I was unable to go back on it, until the whole of that module had been completed. I found the layout and structure to be fine. There were a grammar error which I had to read it more than once to understand it fully. Overall very good. Login was very easy."
"No problems, easy to use. I like the animation, I thought the content was relevant. I find multiple choice helpful as it refreshes my memory, the layout was clear, very easy. Interesting and helpful."
"Everything is very easy to follow. Easiest online training available by a very large margin. Highly recommended. No slowdowns. Removes a lot of jargon when compared with other courses. The delivery is very nearly perfect. Excellent customer service. Good e-mail communication and rapid attention to any questions."
"Easy to use layout that is clear. No speed or refresh issues were experienced. There were one or two questions which mean the same thing just said using slightly different wording. Unfortunately I can't remember what question to give an example. Jargon kept to a minimum and explained along the way if it was used. In some instances it does seem like a lot of information to take in at once before the questions round. Could this be broken down in some way, it might make the experience more interactive and therefore more easy to remember afterwards."
"I have found a grammar/spelling mistake, but not major ones, otherwise the language of it was easy to understand. I really enjoyed the course, because it was easy to follow, was easy to understand with good test questions and useful content."
"Nice to break up the writing with colourful pictures/diagrams. No problems with speed. Very easy to understand navigation. Basic arrows and menu button helpful. Technical language kept to a minimum and explained where it has been used. Easy to log on using the link given. A lot more content than I thought. Very informative."
"So helpful as i deal with dementia patient almost every day it reminds me to b patient. [Name Redacted] who I care for more than 15 years now and I do these training every year. But every time I do them it's a refresher in me."
Understand what is considered to be fraudulent and how it impacts health services such as patient care, health care facilities, doctors, nurses and the general public.
2. How to report Fraud
Learn about the different ways in which you can report a suspicion of fraud.
3. Case studies
Learn from real cases of fraudulent activities within the NHS.
NHS Counter Fraud Certificate
All trainees receive a globally recognized & subject informative Certificate of Completion as proof of successfully completing the training. Certificates are permanently stored in your account, always accessible online, and downloadable in PDF format too.
Behaviour Change Course
This training resource discusses the prevention of fraud against the NHS. As such fraud causes the tax-payer funding (money) originally intended for benefit of patient care, is manipulated into the pockets of those who it was not intended and did not legitimately earn it. This medical & care training course, provided by BCCG Training based in UK, is accessible at anytime online from an internet connected device, such as a computer, tablet or smart phone.
Such fraud results in fewer resources available to be allocated (spent) on front-line health services such as patient care, health care facilities, doctors, nurses, other staff and supplies.
Quantity refers to the amount of people you are buying for, price is per person & excludes VAT. Courses can be added to your account and assigned when you are ready. Change the quantity next to the 'buy' button.